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Contact Passport Room

Email support.passport.room@gmail.com and a member of the team will reply, usually within two working days.

What to include

For a bug report, tell us your browser and operating system, the country preset you were using, and what happened versus what you expected. Please do not attach the photo itself — we do not need it and we would rather not have it.

Common reasons people write

Send a message

This form opens your own email app with the details filled in; nothing is submitted to a Passport Room server.

Business and billing details

Trading name: Passport Room
Legal / registered name: Passport Room
Business type: Sole proprietorship (independent software project)
Address: Jamalpur, Dhaka, Bangladesh
Support email: support.passport.room@gmail.com
Billing email: billing@passport-room.com
Support hours: Sunday–Thursday, 10:00–18:00 (GMT+6). We answer every email within 2 business days.

What we sell: Passport Room Pro, a digital 30-day access pass to the browser-based passport photo maker. One-off payment of US$0.99, no subscription, no automatic renewal. Full details on the pricing page.

Who charges you: our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payment, tax, invoicing and billing support, and appears on your card statement. Passport Room never receives or stores card details. Billing questions can go to us or directly to paddle.net.

Refunds and cancellation: 14-day money-back guarantee — see the refund policy. Our terms of service and privacy policy govern all use of the service.

Where we are

Passport Room is operated from Jamalpur, Dhaka, Bangladesh. We work by email only, so support.passport.room@gmail.com is the fastest route to us.