Home › Refund Policy

Refund Policy

Last updated: 14 September 2026

This page explains what you are buying, how you are charged, and how to get your money back if the product does not work for you.

1. What is sold

Passport Room is free to use for three photo exports per day. Passport Room Pro is an optional digital pass: one payment of US$0.99 gives 30 days of unlimited photo generation with no advertising. It is a one-off purchase, not a subscription — nothing renews automatically and there is nothing to cancel. When the 30 days end, the account simply returns to the free plan and you may buy another pass if you wish. Prices are shown in US dollars; your bank may convert to your local currency.

2. Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles the payment, billing enquiries, tax and the receipt you receive by email. Passport Room never sees or stores your card details.

3. Refunds

• 14-day money-back guarantee. Ask within 14 days of purchase and we will refund the full US$0.99, for any reason, no questions asked.
• Technical failure. If Pro was charged but never activated, or the app fails to produce your photo, we refund in full at any time.
• Duplicate or accidental charge. Refunded in full at any time.
• Unauthorised charge. Contact us and we will refund and cancel the pass immediately.

After 14 days, a pass that has been used normally is generally non-refundable, but we still review every request individually and will refund where it is fair to do so.

4. How to request a refund

Email support@passport-room.com from the address you used at checkout, with the order or receipt number from your Paddle email. You can also contact Paddle directly at paddle.net. We reply within 2 business days, and approved refunds are issued by Paddle to the original payment method, normally arriving within 5–10 business days depending on your bank.

5. Cancellation

Because the Pro pass is a single 30-day purchase with no recurring billing, there is no subscription to cancel and you will never be charged again unless you choose to buy another pass yourself.

6. Contact

Passport Room, Dhaka, Bangladesh — support@passport-room.com.